Email Configuration Testing

At times, OpenSpecimen admins receive complaints from end users that emails aren't working. Most of the time, email issues are outside OpenSpecimen's scope.

If ALL: it is usually because the SMTP server password has expired. Contact your IT team and reconfigure it in OpenSpecimen Settings.

If selective: it is usually going to the spam folder or something else your IT team can fix.

1. As super admin, Go to '<Hostname>/<app_name>/rest/ng/test-email' (Ex: https://test.openspecimen.org/os-test/rest/ng/test-email)

2. If the browser shows success, the problem is with the SMTP server or network configuration. You will have to contact IT.

3. Review the error and take appropriate steps.

4. Log a support ticket if you feel it is an OpenSpecimen error.