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We work with customers daily across support tickets, conference calls, training sessions, community meets, etc. These interactions give us a fair idea of which features are rarely used.
What should
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you do if
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you need a deprecated feature?
Most of them have work around. Discuss with your project manager. We are always open to feedback.
Before every upgrade, the customer is expected to test the release on the Test server.
Why don't
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we ask before deprecating the features?
There is no one way to get such feedback. We have 100s of customers; each customer has 100s of users. Everyone doesn't need to know everything.
There is no automatic upgrade. When you We deploy the new release on the Test server , you are expected to so that you can test your use cases. You can share them with us; we will help with the testing.
Consensus on such matters is difficult to achieve.
No one wants to throw away something - like items hoarded in the loft or basement.
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