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  • JvmOptions="-Dfile.encoding=utf8;...."is correctly configured in the TOMCAT_HOME\bin\service.bat file. If not, please follow the below steps.

Note: In this document, $TOMCAT_HOME is used to refer to the absolute path of the directory containing Tomcat server resources like executable binaries (bin), configuration (conf), web applications (web apps), etc. 

  1. Open the tomcat service descriptor file “service.bat” in the $TOMCAT_HOME/bin/service.bat file.

  2. Add JvmOptions="-Dfile.encoding=utf8;...."and save the file.

  3. Open the command prompt with administrator privileges and go to directory >(TOMCAT_HOME\bin).

  4. Run command service install.

  5. Restart Tomcat.

  6. In the Catalina.out log file, you should see this options file.encoding=utf8.

  7. If point 6 is confirmed, reimport the form ZIP file and refresh the browser.

  8. User The user should be able to see the correct characters on the screen.

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