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Included Services
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The following services are included in the support:
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Response time | Resolution time | |
Critical show-stopper bugs | 0-8 hours | 0-24 hours |
High priority bugs | 0-24 hours | 0-48 hours |
Others | 0-24 hours | Next release |
Notes:
Response time: First response to an issue.
Resolution time: The resolution of an issue will depend on the complexity of the issue and the efforts involved. The hours committed to in the SLA are “best case” scenarios.
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