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  1. Open the tomcat service descriptor file service.bat” in the $TOMCAT_HOME/bin/service.bat file.

  2. Add JvmOptions="-Dfile.encoding=utf8;...."and save the file.

  3. Open the command prompt with administrator privileges and go to directory >(TOMCAT_HOME\bin).

  4. Run command service install.

  5. Restart Tomcat.

  6. In the Catalina.out log file, you should see this options file.encoding=utf8.

  7. If point 6 is confirmed, reimport the form ZIP file and refresh the browser.

  8. User The user should be able to see the correct characters on the screen.

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