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Open the tomcat service descriptor file “service.bat” in the $TOMCAT_HOME/bin/service.bat file.
Add JvmOptions="-Dfile.encoding=utf8;...."and save the file.
Open the command prompt with administrator privileges and go to directory >(TOMCAT_HOME\bin).
Run command service install.
Restart Tomcat.
In the Catalina.out log file, you should see this options file.encoding=utf8.
If point 6 is confirmed, reimport the form ZIP file and refresh the browser.
User The user should be able to see the correct characters on the screen.
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